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ServiceNow Community
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Добавлен 22 июл 2014
Come explore deep dives and technical detail demonstrations with ServiceNow experts! Engage, Learn, and Share your knowledge on the Now Community.
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Release Planning in DPR
Achieve value at the first stage in the DPR maturity lifecycle - Learn how to plan for and create a release by defining products, versions, and features.
Просмотров: 5
Видео
Connect DPR with External Tools (ADO example)
Просмотров 35 часов назад
Understand how to connect external tools to your ServiceNow instance and start importing data (using ADO as the example tool)
DPR Setup & Configuration: Creating a Release Template
Просмотров 35 часов назад
Learn how to define approval definitions in Digital Product Release.
DPR Setup & Configuration: Defining Approval Definitions
Просмотров 15 часов назад
Learn how to define approval definitions in Digital Product Release.
DPR Setup & Configuration: Activating Release Policies
Просмотров 15 часов назад
Learn how to activate release policies in Digital Product Release.
Digital Product Release Customer Adoption Journey
Просмотров 135 часов назад
Understand the end-to-end adoption journey we recommend customers take when deploying DPR.
Fuel Your Enthusiasm How Now Assist for ITSM will Supercharge your IT Service Management
Просмотров 329 часов назад
Agenda: Eager to streamline operations and boost productivity effortlessly? Join our ServiceNow experts as they guide you through harnessing the full potential of Now Assist for ITSM. Discover how to enhance user satisfaction for both requestors and fulfillers with expert insights and practical strategies.
Defense One's DoD Cloud Workshop
Просмотров 2913 часов назад
Digital technologies-particularly cloud innovations-are a top priority for the Pentagon as it looks to the future of warfare. To stay ahead, the DOD has invested significant resources into cloud tech designed to allow data to be shared more efficiently across the service branches. Cloud will change how the Pentagon communicates, stores, and processes data. But the technology is still evolving, ...
Service Bridge: Connecting a consumer
Просмотров 5414 часов назад
Service Bridge: Connecting a consumer
Digital Product Release Launch & Learn Session 1 - Introduction to Digital Product Release
Просмотров 4715 часов назад
Starting this series off with a comprehensive overview of Digital Product Release (DPR). Whether you're new to DPR or seeking a deeper understanding, this session is your gateway to unlocking its full potential. After we provide an overview of the core concepts and features, we'll walk you through the maturity journey and provide you with actionable next steps to kick off your DPR implementation.
Digital Product Release Launch & Learn Session 2 - How DPR can help Modernize Change
Просмотров 1015 часов назад
In this session, we'll take the first steps in our maturity journey and explore how DPR can help optimize release and simplify change. We'll cover streamlined release visibility and tracking and how to integrate planning with release. After watching you'll understand how DPR allows you to shift-left release readiness and validation checks, thus simplifying your change process and accelerating b...
Digital Product Release Launch & Learn Session 3 - Automating Release
Просмотров 3116 часов назад
In this session, we'll continue along our maturity journey and explore how DPR can be used to automate your release process. We'll cover expanded integrations with your CI/CD toolchain and policy automation leveraging OOTB policies and DevOps data. We'll additionally showcase how to automate change creation using flow designer or DevOps Change Velocity.
Digital Product Release Launch & Learn Session 4 - Advanced Automation and Policy Administration
Просмотров 3616 часов назад
In this session, we'll close out our discussion on the maturity journey by taking a deep dive into policy definitions. We'll review the anatomy of a policy and show how you can define custom approval policies to automate release validation.
Generative AI at ServiceNow with Mark Hopper
Просмотров 4223 часа назад
In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist supports enterprise-specific LLMs to drive customer ou...
Welcome Kristy Merriam
Просмотров 3523 часа назад
The Developer Advocacy team continues to change - this time we've got a new team member and we're eager to get to know her better. So have a listen. Topics • 00:00 Welcome/Introductions • 07:10 Platform passion • 07:53 Advocacy ideas • 11:26 Challenges for Kristy • 18:41 Any surprises? • 19:36 Getting prepared for this role • 21:29 Words of advice • 22:30 Contact info • 23:03 Outro Links • Kris...
August 24' Store Release What’s new in Continuous Authorization and Monitoring CAM
Просмотров 986 часов назад
August 24' Store Release What’s new in Continuous Authorization and Monitoring CAM
Cluster (Hypervisor) Support on ServiceNow SAM Pro
Просмотров 1678 часов назад
Cluster (Hypervisor) Support on ServiceNow SAM Pro
Microsoft Visual Studio license compliance support on ServiceNow SAM Pro
Просмотров 1568 часов назад
Microsoft Visual Studio license compliance support on ServiceNow SAM Pro
Process Mining Academy - Exploring the Guided Setup Experience
Просмотров 13715 часов назад
Process Mining Academy - Exploring the Guided Setup Experience
Learn how to automatically collect, display, analyze and monitor office utility usage data
Просмотров 14315 часов назад
Learn how to automatically collect, display, analyze and monitor office utility usage data
ServiceNow Federal Forum 2024: Protect Your Mission From AI-Driven Cyber Threats
Просмотров 3915 часов назад
ServiceNow Federal Forum 2024: Protect Your Mission From AI-Driven Cyber Threats
What's new for Workflow Automation in the Xanadu Release - Workflow Academy 08R (Aug 22nd, 2024)
Просмотров 2
What's new for Workflow Automation in the Xanadu Release - Workflow Academy 08R (Aug 22nd, 2024)
DPM Success Story: How One Customer Enhanced their ServiceNow Experience with Digital Portfolio Mgt
Просмотров 16118 часов назад
DPM Success Story: How One Customer Enhanced their ServiceNow Experience with Digital Portfolio Mgt
Digital Product Factory Automation and AI Recorded August 15 2024
Просмотров 11518 часов назад
Digital Product Factory Automation and AI Recorded August 15 2024
August 24' Store Release: What's New for Third-party Risk Management
Просмотров 11818 часов назад
August 24' Store Release: What's New for Third-party Risk Management
How to scale your ServiceNow Process Mining program
Просмотров 9418 часов назад
How to scale your ServiceNow Process Mining program
Get Started with IT Service Management
Просмотров 35118 часов назад
Get Started with IT Service Management
DevOps Change Velocity Adoption Journey
Просмотров 11218 часов назад
DevOps Change Velocity Adoption Journey
August'24 Store Release What's new for Workplace Service Delivery
Просмотров 9020 часов назад
August'24 Store Release What's new for Workplace Service Delivery
Where is the workflow and how do you manage it?
Hi Lisa, this is a great video! Thanks for sharing, this has really helped me get started with custom activities. I have a question that goes beyond what was shown in the video. I have a custom UI instead of using the built-in playbook form. How can I pass the data from the custom UI (particularly the client state parameters) to the sys_flow_data vars for it to be accessible from the subflow backing the playbook activity?
Hi Adam! Glad this is helpful :) That's a great question! I can't walk you through all of the steps in a RUclips comment, but I'll give you a few notes to start with. Depending on which release you're on, you might need to craft this yourself, but on Washington or later, we ship Playbook presets and controllers including a Client Script "Update Flow Record" that executes the Data Resource to update the (flow data) record. Check on a PDI on W or X, go to "UI Builder", open the "Playbook Experience Builder" experience, then one of the OOB Custom Activity UIs. You'll find the data resource and client scripts that I refer to. Use those to run from an event (e.g. button click) in your custom UI. -LH
Chuck saved another day !!!❤
Hi! Are you able to share the code for Short Description filter?
super overcomplicated. The same issue is with the Mobile Builder. Instead of making it simple: build a step and set up how to validate it f.e. Validate Quantity on Purchase Order, validation for this step would be change of state on PO. Instead we get this, which looks like you need to spend few days on getting to know how to move around this thing and then next month of explaining it to customer The idea was perfect, execution really poor
Nice content but feels boring for some reason.
Have looked in community, cannot find the update set
Olá, eu consigo explorar o service now de forma gratuita? Tenho tentando pelo site, porém sem sucesso.
Please please more examples - locked and loaded, like normal IT stuff, from server hosting (with VMWare) and OS mgmt, to the application layer support on top of that that is sometimes ITS (DHCP, Acitve Directory) and sometimes dedicated app support teams (SAP, etc.) but especially omg how to structure M365 and windows PC fleet management. This has to be basically everyone, right? :)
Buen dia, ustedes me pueden apoyar en capacitarme en este módulo de Hardware Asset Management? Saludos
Is it possible to implement entra id auth with custom scopes? I need the token to pass it to a 3rd party api.
I have submitted a General Inquiry Catalog item but in the portal under activity tab it is not showing the Case assigning to HR bot and message not showing as I am working on this task
Hi
Can I use this to find Computers as well? Or is Acc better suited for Network (Routers, Servers, vm's, etc)
ok 10 minutes in and just advertisements - not helpful for me
This question might be crazy. Can we implement Now Assist directly without creating any Virtual Agent Designer?
Muito boa aula!
facing error "Failed to execute API - Error: Argument or block definition required on /tmp/props_eee1b80a97a30210ad9e321ad053aff8.tfvars line 1: 1: -input = "ru" An argument or block definition is required here. (script_include:TerraformExecutor; line 132)"
Is there anything more recent on content experiences & publishing in EC Pro?
Really informative video. Could you also please start the events / webinars focusing on the success assessment you took, value management, cost optimizations, license management, best practices from Success Architects & their teams?
I've been trying to integrate Microsoft Teams with ServiceNow, but I'm running into an issue. When I click on "Now Virtual Agent" and confirm the Microsoft email, it says the integration failed. I'm using the same email for both Teams and ServiceNow, and I've installed all the required plugins. I'm also the admin in both ServiceNow and Microsoft Teams. Has anyone else encountered this issue or found a solution?
Caiobí sempre arrebenta. Execlente profissional.
All this talk and not a mention of where the data is coming from
Hello nice video there, it is possible to get the slides?
hello is there a guide to help identify all the entities and entity types in an organisation
The most sought after topic in the world!
Nice, I was just looking for an updated one!
Great video - thank you
The best part about this training is hearing the baby in the background. Family is sooo important. Also, thank you for this amazing training.
Mark is making this up as he goes along, CSDM 5.0 is nothing like 4.0. Sorry to call BS, none of you know how this works.
Desktop walkup schedule and mobile schedule not syncing. How should we configuration dedicated time slot on walkup ??
Key takeaway: location is a very important data entry. Because you can make the link between a CI and a specific location. This simplifies things enormously due to the fact that you'll immediately know where (i.e., in which department) an INC or PRB has been raised and for which CI
how can I display the phone screen on the computer?
Great job ! Helped a lot :)
I use Servicenow exclusively in my role and it seems a bit conflicting to advertise and celebrate the capabilities of the platform yet shun customization.
Not shunning customization at all - just ensuring that we are doing 'customizing' the correct way. Over the 13 years I've worked with the platform, I've seen bad customizations that make the platform unusable, and become a major barrier for innovation. Our intent is to ensure that customizations are done with the necessary oversight to ensure they don't conflict with OOB capabilities and interactions between other modules in the platform, and to ensure that customizations aren't created in lieu of an OOB configurable capability - which is where training comes into the picture.
You can also call them business smart customization Check out these are the ServiceNow customer success center
With the now assist feature for virtual agent turned on, can this be still implemented?
For AWS EKS kubernetes discovery do we need to have Mid Servers added to AWS clusters?? I have an on prem server and following the snow doc on kubernetes discovery isn’t making much sense
DependentInputId not working
Hi, My question is : i am not able to find the No deflection count and pattern in virtual agent dashboard. Please any one help me
Great demo, but how can a Decision Table be included in an Update Set?
You don't need to do anything special. (Create and) switch to the Update Set you want to track the Decision Table in. Make any changes and save. That's enough for it to be part of the current update set. If you are using the draft authoring feature and want the decision table to be available to be called from a flow, subflow or code snippet, you need to also publish the Decision Table. -LH
we have recently installed workplace indoor mapping and other wsd plugins in our company instance. We are not able to see the map data while trying to create a building. what could this be? could it be a firewall which might be restricting the communication between map api with the instance? or could it be something else?
How can a user add an attachment in the activity? "Add attachement" previews in the ui builder, but not in the playbook.
Make sure to check the logged in user working the playbook has the (ACL) permissions to read/upload attachments for the record. If you're (for example) using the Update Record activity in your playbook, check the UI Layout Tab and set "Attachments -> Attachment Source" to "Related Record" or "Parent Record" to determine which attachments to show. When testing the playbook, some UI features are not available when using the Playbook Preview, instead test it from the workspace it's being worked in. If you have further issues with this, please submit a case to support.servicenow.com/ or post your questions on the Community post for this academy: sn.works/workflowacademy/2404 -LH
I feel like there are a couple things which may have gotten confused during the Acuity diagram portion. My interpretation is the the layers from top to bottom are: 1) Business Application 2) Application Services 3) Application CI's (Tomcat, Apache, DB instances, etc.) 4) Server CI's The fact that some of the application CI's are listed as "Acuity Connect Prod XYZ Server" is more of a descriptor, but they would in reality be Web/Application server application / Database instance CI's and are contained within their respective Application Services. I may be incorrect, but if not I wanted to try can clarify some of the comments around that section.
Hay algún video del ciclo completo del release?
Pessoal, caso tenha habilitação paga para ITSM, teria que pagar tbm o ITBM para ter essa parte de projetos no meu service desk?
Hello, I have a scenario where depending on a few field values the number of approvals may differ and they need to be sequential. For instance, if the value of field Amount is >= "50000" I need to send sequential approvals to group 1, 2, 3 and 4 but if it is < "50000" I only need to send it to groups 1 and 3. I have created a decision table to handle to which groups it should be sent, but I am having trouble finding a good solution to handle the sequential approval in my flow. I'd like to avoid having lots of nested ifs and else ifs, any suggestions?
Hi Miguel, one option to explore is to work with subflows. One to do two approvals, and one for all four. You can reuse the same decision table in each subflow to determine the approvers or decide to split your decision table into two. One to determine which subflow to run based on the amount (in case the amount changes, keep it in a decision table so you don't need to change the flow every time the value changes), and a second decision table for the approvers, in case they depend on other conditions (category, business service, priority, etc.) than just the amount. Check this article on decisions & dynamic flows: sn.works/CoE/FD/DynamicFlowDecision -LH
Thank you, Lisa! I'll explore that idea!
What's wrong with your voice???
3:42 - It's important that we do map the right tables to the right subscription so we know which users are entitled to use them and which ones are not entitled to use them. We don't wanna pay for people who aren't using them and we wanna make sure we are paying for people who are using them.
When I am Updating Issue in Jira it is not updating in Servicenow
Hi Matthew from South Wales (UK) and loving the content just wondering how do I watch this live
servicenow.zoom.us/meeting/register/tJIlcOysqTssGtGOlRPuzUaHdzBhPfsX-byw#/registration