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Where is the workflow and how do you manage it?

Hi Lisa, this is a great video! Thanks for sharing, this has really helped me get started with custom activities. I have a question that goes beyond what was shown in the video. I have a custom UI instead of using the built-in playbook form. How can I pass the data from the custom UI (particularly the client state parameters) to the sys_flow_data vars for it to be accessible from the subflow backing the playbook activity?

Chuck saved another day !!!❤

Hi! Are you able to share the code for Short Description filter?

super overcomplicated. The same issue is with the Mobile Builder. Instead of making it simple: build a step and set up how to validate it f.e. Validate Quantity on Purchase Order, validation for this step would be change of state on PO. Instead we get this, which looks like you need to spend few days on getting to know how to move around this thing and then next month of explaining it to customer The idea was perfect, execution really poor

Nice content but feels boring for some reason.

Have looked in community, cannot find the update set

Olá, eu consigo explorar o service now de forma gratuita? Tenho tentando pelo site, porém sem sucesso.

Please please more examples - locked and loaded, like normal IT stuff, from server hosting (with VMWare) and OS mgmt, to the application layer support on top of that that is sometimes ITS (DHCP, Acitve Directory) and sometimes dedicated app support teams (SAP, etc.) but especially omg how to structure M365 and windows PC fleet management. This has to be basically everyone, right? :)

Buen dia, ustedes me pueden apoyar en capacitarme en este módulo de Hardware Asset Management? Saludos

Is it possible to implement entra id auth with custom scopes? I need the token to pass it to a 3rd party api.

I have submitted a General Inquiry Catalog item but in the portal under activity tab it is not showing the Case assigning to HR bot and message not showing as I am working on this task

Hi

Can I use this to find Computers as well? Or is Acc better suited for Network (Routers, Servers, vm's, etc)

ok 10 minutes in and just advertisements - not helpful for me

This question might be crazy. Can we implement Now Assist directly without creating any Virtual Agent Designer?

Muito boa aula!

facing error "Failed to execute API - Error: Argument or block definition required on /tmp/props_eee1b80a97a30210ad9e321ad053aff8.tfvars line 1: 1: -input = "ru" An argument or block definition is required here. (script_include:TerraformExecutor; line 132)"

Is there anything more recent on content experiences & publishing in EC Pro?

Really informative video. Could you also please start the events / webinars focusing on the success assessment you took, value management, cost optimizations, license management, best practices from Success Architects & their teams?

I've been trying to integrate Microsoft Teams with ServiceNow, but I'm running into an issue. When I click on "Now Virtual Agent" and confirm the Microsoft email, it says the integration failed. I'm using the same email for both Teams and ServiceNow, and I've installed all the required plugins. I'm also the admin in both ServiceNow and Microsoft Teams. Has anyone else encountered this issue or found a solution?

Caiobí sempre arrebenta. Execlente profissional.

All this talk and not a mention of where the data is coming from

Hello nice video there, it is possible to get the slides?

hello is there a guide to help identify all the entities and entity types in an organisation

The most sought after topic in the world!

Nice, I was just looking for an updated one!

Great video - thank you

The best part about this training is hearing the baby in the background. Family is sooo important. Also, thank you for this amazing training.

Mark is making this up as he goes along, CSDM 5.0 is nothing like 4.0. Sorry to call BS, none of you know how this works.

Desktop walkup schedule and mobile schedule not syncing. How should we configuration dedicated time slot on walkup ??

Key takeaway: location is a very important data entry. Because you can make the link between a CI and a specific location. This simplifies things enormously due to the fact that you'll immediately know where (i.e., in which department) an INC or PRB has been raised and for which CI

how can I display the phone screen on the computer?

Great job ! Helped a lot :)

I use Servicenow exclusively in my role and it seems a bit conflicting to advertise and celebrate the capabilities of the platform yet shun customization.

With the now assist feature for virtual agent turned on, can this be still implemented?

For AWS EKS kubernetes discovery do we need to have Mid Servers added to AWS clusters?? I have an on prem server and following the snow doc on kubernetes discovery isn’t making much sense

DependentInputId not working

Hi, My question is : i am not able to find the No deflection count and pattern in virtual agent dashboard. Please any one help me

Great demo, but how can a Decision Table be included in an Update Set?

we have recently installed workplace indoor mapping and other wsd plugins in our company instance. We are not able to see the map data while trying to create a building. what could this be? could it be a firewall which might be restricting the communication between map api with the instance? or could it be something else?

How can a user add an attachment in the activity? "Add attachement" previews in the ui builder, but not in the playbook.

I feel like there are a couple things which may have gotten confused during the Acuity diagram portion. My interpretation is the the layers from top to bottom are: 1) Business Application 2) Application Services 3) Application CI's (Tomcat, Apache, DB instances, etc.) 4) Server CI's The fact that some of the application CI's are listed as "Acuity Connect Prod XYZ Server" is more of a descriptor, but they would in reality be Web/Application server application / Database instance CI's and are contained within their respective Application Services. I may be incorrect, but if not I wanted to try can clarify some of the comments around that section.

Hay algún video del ciclo completo del release?

Pessoal, caso tenha habilitação paga para ITSM, teria que pagar tbm o ITBM para ter essa parte de projetos no meu service desk?

Hello, I have a scenario where depending on a few field values the number of approvals may differ and they need to be sequential. For instance, if the value of field Amount is >= "50000" I need to send sequential approvals to group 1, 2, 3 and 4 but if it is < "50000" I only need to send it to groups 1 and 3. I have created a decision table to handle to which groups it should be sent, but I am having trouble finding a good solution to handle the sequential approval in my flow. I'd like to avoid having lots of nested ifs and else ifs, any suggestions?

What's wrong with your voice???

3:42 - It's important that we do map the right tables to the right subscription so we know which users are entitled to use them and which ones are not entitled to use them. We don't wanna pay for people who aren't using them and we wanna make sure we are paying for people who are using them.

When I am Updating Issue in Jira it is not updating in Servicenow

Hi Matthew from South Wales (UK) and loving the content just wondering how do I watch this live